Terms and Conditions

 

Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Ponderosa and yourself.

You agree to abide by our visiting guidelines.

Prices

Prices are inclusive of VAT. Once you have paid, we will not increase the price of your tickets.

Prices displayed on the site are subject to change without notice.

Cancellations

Unfortunately, we cannot issue any refunds for cancellations.

Online Booking

Once purchased online tickets may not be used in conjunction with any other offer. No ticket may be resold.

Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please bring along your booking reference number and/or email print out.

Prices are correct at time of being live and are subject to change without notification.

Ponderosa Zoo reserves the right, in its absolute discretion, to refuse admission to the site, ban from entry to the site or removal from the site any visitor.